Terms & Conditions

Move More Camps Terms & Conditions

1. Bookings and Payments General Terms and Conditions

• All payments must be processed immediately via card on the Class 4 Kids or via childcare vouchers / tax free GOV scheme. A receipt will be sent to you once that payment has been received which will confirm your booking. 

• Tax free and childcare voucher payments must be received within 5 WORKING DAYS of the booking order date. To pay via childcare vouchers please go to https://www.move-more.org/prices-and-offers/ where you will find further instructions. Move More will provisionally reserve your booking for 5 working days after the booking date pending payment. IMPORTANT NOTICE: Childcare voucher providers and the tax-free GOV scheme can take up to 3-5 working days to reach us which is why IMMEDIATE ACTION is required to pay via your childcare voucher provider or tax-free GOV scheme.

• If you are booking a camp date LESS THAN 5 DAYS IN ADVANCE, please make payment immediately via credit/debit card online to guarantee your place. If you then would like to pay via vouchers or tax-free vouchers and request a refund on to your card, a 50p transaction fee will apply. Please email your request to camps@move-more.org.

• Cash on the day in person will not be accepted.

• Failure to make payment before this timescale may result in your booking being released to a waiting list and/or Move More reserve the right to refuse access to camp on the date of the booking.

• Childcare voucher payments cannot be refunded to your account. In cases where refunds are agreed for childcare voucher payments, a camp credit voucher with a 12-month expiry date will be issued.

• Camp credit cannot be redeemed against any other Move More provision unless agreed by Move More in advance.

• Change of date amendment requests will be subject to camp availability. 

• In situations of extenuating circumstances Move More will consider appeals. Please email camps@move-more.org

2. Cancellation & Change of date policy and fee schedule

Cancellation

• For bookings made more than 10 days of the camp date, if you cancel you will receive a full refund in the form of a camp discount voucher. If a refund is required back on to a credit or debit card that was originally used to place the order, then a £2 processing fee will be deducted prior to the refund.

• For bookings made less than 10 days but more than 48 hours of the camp date, if you cancel you will receive a 50% refund / day / child.

• For bookings made less than 48 hours of the camp date, if you cancel you your booking it is non-refundable.

Booking Date Amendments

• For bookings made more than 10 days of the camp date, dates changes will be free of charge.

• For bookings made less than 10 days but more than 48 hours of the camp date, dates changes will be subject to a £5.00 fee / day / child.

• For bookings made less than 48 hours of the camp date, dates changes will be subject to a £10 fee / day / child.

3. Medication

If your child requires medication, please include this information when registering, you will be asked to fill in a medication form on arrival at camp. Move More staff are not permitted to give the first dose of antibiotics.     

4. Sickness

If a child develops an illness whilst on camp, the emergency contact numbers will be called. It is important that one of these contacts can collect a child that is too unwell to take part or displays the symptoms of an infectious disease. If a child has had an infectious disease, please consult the exclusion table below on the time needed before a child can attend a Move More camp. Children are excluded from attendance at camp for 48 hrs after last symptoms of diarrhoea & vomiting.

5. Intimate care

Move More operates an Intimate Care Procedure and you will be asked on your preferences on registration. If you change your mind about your preferences around intimate care, please email camps@move-more.org

6. Accidents/incidents

Any accident or incident involving your child will be attended to by Move More Staff. Staff are paediatric first aid trained and will provide first aid to your child. If the injury is beyond first aid, an ambulance will be called and the emergency contacts on the registration will be informed. An accident/incident form will be completed by the member of staff who offers any First Aid and this will be shared with the person collecting the child. 

7. Behaviour

Children are expected to follow age-appropriate Camp Rules and will be supported to do so. Move More operates a Behaviour Management process; this can be found at https://move-more.org/information-for-parents/. It is important that emergency contacts are (on the unlikely occasion) available to collect children if the situation becomes untenable. If there has been a behaviour incident during the day, this information will be shared with parents on collection. 

8. Arrival & collection of children

When registering, you will allocate each child a 4 digit personalised code, which needs to be quoted on collection of the child. This code will need to be sent to person collecting the child, if this is different from the person dropping off.  

If an expected child does not turn up, attempts will be made to confirm whether they are due to arrive or not, using the contact details on registration. If appropriate, the Missing Child Procedure will be instigated.

If the person collecting does not have the code, the emergency contacts on file will be phoned to confirm arrangements. We prefer that children do not arrive and leave camp on their own, however, if this is unavoidable, Move More needs to be informed by a parent/guardian. This is only acceptable for children who are 8 years old or over. 

If a child is not collected at the expected time, attempts will be made to contact the registering adult or emergency contact. Children can remain on camp until 5.30pm being charged until that point (end of camp). Any late collection for children after 5.30pm, continual attempts will be made to contact the registering adult or emergency contact, for a maximum of 2 hrs. An additional late pick up fee will be charged at £25 / hr. If no contact has been made with the registering adult or emergency contact and no alternative responsible adult can be identified or located by 7.30pm then Social Services will be contacted. 

Move More reserves the right to refuse a child being collected by anyone deemed inappropriate i.e. not having the code, under 12 yrs, acting inappropriately i.e. under the influence of alcohol or drugs, aggressive behaviour. In such circumstances, continual attempts will be made to contact the registering adult or emergency contact, for a maximum of 2 hrs, to make alternative arrangements.

9. Food

Move More Camps are a nut free camp, so please do not provide nuts or nut-based snacks within your child’s lunchbox. This is for the protection of children who have a nut allergy. If nut-based foods are identified, they will be secured safely, away from children’s areas and will be returned to the collecting adult at the end of the day.

10. Complaints

If you would like to make a complaint to Move More or directly to Ofsted, you can find the contact information on our website https://move-more.org/information-for-parents/

11. No Screen policy

Move More prides itself on a no screen policy with regards to children watching TV or playing games on hand held devices. It is recommended that children do not bring any handheld devices to camp as Move More cannot accept responsibility for the security of such equipment. Move More may use technology from time to time to enhance an activity.  

12. Data Protection

All collected personal data will be held securely, aligned to Move More’s Data Protection Policy which can be found here https://move-more.org/privacy-policy/

To view our up to date terms and conditions in full please visit https://www.move-more.org/information-for-parents/

By confirming your booking you are consenting to our terms and conditions.